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Today’s customers want to reach out on their own terms using an ever-growing variety of platforms and services. Whether it’s SMS, Live Chat, Facebook Messenger, or WhatsApp, our omnichannel contact center solutions make it possible to engage customers with ease.
Interact with Customers on the Digital Channels of their Choice
Here’s a look at some of the most popular digital channel solutions available from Ozonetel.
SMS
Transactional | Promotional | Bulk Messaging
Short Messaging Service supports personalized communication with your contact list.
- Send Announcements, Alerts, or Reminders
- Advertise Special Offers
- Follow Up on Customer Support Calls
- Nurture Sales Leads
Popular Features
Analytics
Live analytics dashboard provides real-time message delivery reports to track the success of your campaigns.
Integrations
Available with readymade CRM and helpdesk integrations + APIS for customized integrations with analytics & more.
Scalability
Flexible so you can start with a low volume and scale as you build new campaigns or grow your contact list.
Live Chat
Engage | Support | Convert
Add Live Chat to your website and mobile app in minutes with our easy chat service integration. Use this as a standalone service or merge it with your voice and email systems for a full omnichannel contact center.
- International Support: Engage with customers worldwide from your existing locations
- Personalized Service: Provide a better experience and accelerate sales
- Reduced Workload: Offer fast response times with existing workforce using automated chat IVR
- Tracking & Reporting: Evaluate and optimize agent performance over time
- Realtime Visibility: Provide on-the-spot supervision during chats to help agents as-needed
Go Live with an Omnichannel Contact Center in Just One Day
Deploy any of our digital channel solutions with the full Ozonetel CloudAgent platform to access advanced features like ACD, skill routing, sticky agents, agent scripts, and more.
Contact Our TeamInstant | Personal | Easy
According to a “Facebook Messaging Survey” by Nielson, 53% people are more likely to shop with a business they can message directly. A blended approach that offers both automated and live service can boost sales and satisfaction.
Chatbots and FB Messenger Can:
- Greet customers
- Help customers place orders or set appointments
- Answer basic questions and simple service requests
- Recommend products and services
Your Contact Center Agents Can:
- Step in to answer questions that bots can’t handle
- Follow up to encourage purchases
- Handle multiple FB queries simultaneously
- Get assistance from a supervisor in real-time
Popular Features
Routing
Send customer messages to the right agents with skill-based routing
Screenpop
Use screenpops to give agents basic customer information
Reports
View reports to improve agent performance and adjust staffing levels
Friendly | Secure | Instant
WhatsApp is the top messaging app in over 100 countries. With 1.5 billion users, this popular chat application boasts a 90% open rate for messages. What better way to reach customers and provide the support they deserve?
Reach users worldwide
Send and receive rich media
Autoreplies and bot conversations
Accessible to mobile users live on-demand
Popular Features
- Solution Integration: Use WhatsApp with any popular CRM or helpdesk solution.
- Voice & Chat: Let agents seamlessly switch from call dashboard to chat dashboard.
- Reporting: Keep track of agent workloads and queues across WhatsApp & call campaigns.
- Omnichannel: Have your WhatsApp Support in the same place you manage calls & texts.
Intercom
Voice | Chat | Choice
Chat is a quick, inexpensive, highly accessible option for instant customer and sales support. But voice is just as critical. Offering the dual benefits of chat + voice is easier than ever with a widget that defines simplicity.
Conversational Continuity
Customers can call with the click of a button from the chat window—and keep speaking to the same agent.
Simple Setup
The customers’ system audio and speakers are automatically used for the call, and all contact center apps are delivered from the browser with no hardware to install.
Popular Features
- Improve support with Screen Pop providing user details to your agents
- Integrations allow use of advanced call center features like call transfer, hold, conference right from the CRM interface
- Track and improve agent performance with reporting and real-time insights
- Use barge-in option for supervisors to lend a hand on difficult calls
Need a Reliable Communications Partner? Contact us today.
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