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Salesforce CTI Integration

Launch an Intelligent Contact Center within Salesforce to Maximize Profitability

Launch an Intelligent Contact Center within Salesforce to Maximize Profitability

Using Ozonetel’s Readymade CTI Integration

Ozonetel integrates tightly with Salesforce to deliver a highly reliable, flexible contact center with tools that optimize productivity for sales teams. Agent utilization and customer experience improve with better call distribution and strategic self-service. Seamless access to customer info on-screen and automatic callback helps agents make the most of every sales opportunity.

Learn how our robust, flexible solutions can work for you

Reliable, Flexible, Integrated

Get ready-made connectors for Salesforce. And use our Open APIs for 3rd party integration. Get delivery in 150+ PSTN & VOIP Countries with excellent voice quality, and 99.9% up time & 24x7 support.

Enable Seamless Integration

Enable single sign-on with no toggling between Salesforce & calling interface. Agents can click to call within Salesforce and access auto call logging & advanced call controls. They can add notes during a call, and be assured that call recordings are automatically stored against customer ticket.

Packed with Tools

Access Auto Dialers (Predictive, Progressive & Preview) for mass dialing. Use Drag & Drop IVR Designer for flexible campaigns. Avail Virtual Numbers and Number Masking for privacy. And enable Live Monitoring & 70+ extensive reports. We also offer Omnichannel Support via voice, chat, text, email & social.

Works with Any Telecom Provider

Ozonetel lets you change the systems you don’t like and keep the ones that are working for you. Bring your SIP trunk and telecom provider, and we’ll integrate our solution with them for you.

Layers over your Legacy PBX

Finding it difficult to integrate your legacy system with Salesforce? Ozonetel can bridge the two and maximize your existing infrastructure.

Read how to leverage Ozonetel’s platform to create a good customer experience with limited agents

Read how a custom Salesforce CTI connector enhanced customer acquisition and retention for a high-touch consulting firm.

Download Case Study
Download Case Study

Launch a complete contact center today and explore Ozonetel’s readymade Salesforce integration.

Is Ozonetel right for your business? Find out with no cost and no risk.

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Trusted by 1500+ Businesses

  • Ozonetel's AI backed self-serve has been instrumental in achieving tech-enabled resolution of various call types and have reduced call queues by 14%. The team at Ozonetel has been very supportive and responsive to our requirements throughout.

    Santosh V, Lead-Customer Experience, Treebo

  • Ozonetel’s contact center solution is an extremely easy to use tool. Its integration with Salesforce is seamless. While answering calls, agents can smoothly access all customer information, add notes, and create follow ups within Salesforce itself. We have successfully utilised the IVR to selfserve customers, and auto dialers to ensure callbacks to every single missed call. This greatly improves both our agent utilisation and customer experience.

    Sujatha CM, Manager, Customer Care & Experience, Urban Ladder

Need a Reliable Communications Partner? Contact us today.

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♦   G2 High performer for 2 years consecutively

 

♦   99.9% uptime. 24 * 7 Customer Support

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