Number masking is a technology used to hide customers’ numbers when agents receive or dial calls to them. Virtual number masking achieves this by automatically assigning virtual or DID numbers to the agent and the customer.
A Number Masking Solution is an easy way to connect customers with service engineers, drivers, or field agents in a manner that is automatic, private, and secure.
Our system dynamically assigns virtual phone numbers to your customers and employee.
Agents can now receive or dial calls on their mobile phones. The customer number is masked. Calls route via agents device but take place on your call center platform.
Since calls take place on your platform, every call is recorded, can be monitored in real-time, and all call data is logged within the CRM and your call center reports.
Number masking ensures that all your customer communications take place within the same platform. Ozonetel gives you a robust platform to support your calls, fail-proof call logging, call recordings and 40+ live and historical reports to track performance.
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Number masking is a technology that enables you to maintain the secrecy of customers and agents over-call, without affecting the smooth flow of the process.
Two-way number masking is easy. Just get in touch with us to set it up within a few hours.
Revealing a private phone number is a major cause of friction and might also cause safety issues. Getting your phone numbers masked for the same is therefore beneficial.
Yes, it does.
A temporary masked number is displayed in place of the actual contact number.