India’s Largest TPA Providing Health Care Related Services To Large Enterprises Like Wipro, Infosys, Tata Chemicals.
- Managing multiple campaigns for over 50 clients registered as TPA customers
- Capture customer mood to ensure the quality of customer experience is good
- Minimum system downtime
Ozonetel deployed an on-premise solution with customer-owned PRI
Tracking of multiple campaigns running for Sales & Service enabled in a seamless way.
“Better monitoring platform, which is also helping in ensuring that calls answers are given priority. Also, the in-built CSAT system via IVR feedback is a handy tool in gauging customers feedback.”
Assistant Vice President Operations – Customer Support, Medi assist