Access a complete call center by simply logging into any web browser. Not only do you incur zero infrastructure costs, its also easy to enable remote working agents & supervisors. Plus, you can go live instantly in 24 hours or less.
Our hybrid solution lets you route calls across multiple locations via the cloud, while still keeping all your data on-site. Deploy our gateway at your site with minimal infrastructure & pivot to remote-working during emergencies.
Need to maintain your call center within your premises? Because we’ve built our tech stack up from scratch, our on-prem & private cloud solution can give you the control you need and ensure the compliance you require.
Because we’ve delivered more than a decade of inbound and customer support solutions, we’ve learned to pack our solution with features that call centers need to achieve 80-100% agent utilization and better answer rates.
Use options such as speech recognition, drag & drop IVR, self-service, and more to deliver the quick, personalized responses your customer wants.
Unify the customer journey across all support channels, and ensure 30% better agent efficiency with our open APIs & readymade CRM connectors.
Use our flexible routing logic to route & optimally distribute calls amongst your agents by customer priority, time, or skill. Let calls land either on agents' desktops or mobile phones.
Dashboards update every 5 seconds, giving supervisors control over call queues and agent performance across multiple campaigns in real-time.
70+ reports with actionable data help you assess & improve your agent efficiency, wait times, and resolution times.
Every call is recorded and easy-to-access for training, quality, compliance, or conflict resolution.
Learn how our advanced AI solutions such as voice bots, speech analytics, and conversational IVR helps businesses boost their call center performance.
Get a multi-channel, integrated call center solution that is flexible and can evolve to meet the expectations of today’s customers. Maximize productivity and hence profitability across all outbound processes including announcements, reminders, renewals, or sales.
We offer both predictive & progressive dialers so you can choose how to schedule calls and triple productivity.
Deep integrations not only let agents click to call from their CRM, but also enables auto logging, screen pops & much more.
Automate reminders for collections, renewals, payments or to send greetings, announcements and updates.
Since supervisors can monitor call queues & agent performance live across multiple campaigns, they can control & improve service levels in real-time.
We give you 70+ reports with actionable data to help you assess & improve your agent efficiency, wait times, and resolution times.
Every call is recorded and easy to access for training, quality, compliance, or conflict resolution.
Ozonetel is one of the few Call Center solution providers that gives customers the option of an Open API platform to develop their own solutions. Learn how businesses use this to customize workflow management and more.
Improve customer experience by giving agents customer context on every call. Screenpops and unified windows improve agent efficiency by nearly 30% on each call.
Give your managers and supervisors the tools and reports they need to optimise performance.
Want to know how the country’s best customer support centers use our live monitoring tools?
Ozonetel is one of the only cloud telephony providers who own the complete stack. We do not depend on any 3rd party CPaaS for running our product and have our own hardware and telecom expertise.
API hits daily
♦ ISO Certified
♦ G2 High performer for 2 years consecutively
♦ 99.9% uptime. 24 * 7 Customer Support
Get a consolidated report on Average Time in Queue, Abandonment Rates, Average Wrap Time and other performance metrics from one of the largest studies conducted across call centers.
Your customer may want to reach out to you through multiple channels. Ozonetel integrates with SMS, live chat, social media and messaging apps to give you an omnichannel contact center. CRM integrations ensure that you see a unified view of your customers across channels.